Process automation
Confirmations, reminders, handoffs and reports, with nobody doing them by hand.
Operations
To do
In progress
Send quote to Lanatex
Done
Invoice #1042 issued
Automation and Process Development Agency
Scale your business without scaling costs.
Consulting, integration and process automation for companies of every size. We design, build and run it. The work is yours to keep.
Your systems don't talk to each other.
Every sale is copied by hand into three systems, every customer asks twice, and the report shows up late. It's not a lack of effort — it's a lack of connection.
sales_final_v7.xlsx
Edited by three people at once
WhatsApp · 2 days ago
“Can anyone reply? I wrote on Monday”
ERP
Stock out of date, manual entry pending
Email72 unread
“Has anyone seen the purchase order?”
unpaid_invoices
Process stalled
Services
What we do
Six areas of work, combined to fit how your operation actually runs.
Chatbots
24/7 support on the channel your customers already use.
WhatsApp Business
Hi, do you have a slot tomorrow?
Yes — 10:30 and 16:00 are open. Which works?
Bot · answered in 12 s
Consulting
We map how your company actually works, then decide what's worth automating and what isn't.
Diagnosis · Week 1
- Process map drawn
- Bottlenecks identified
- Automation plan prioritized
Industries
We integrate with what you already use
Every industry has its stack. We wire it together and make it work as one.
Scheduling, records, insurance and billing live in different systems. We connect them so the clinic sees more patients and types less.
- Appointment confirmations and reminders on WhatsApp
- Waitlist fills the calendar on its own
- Cash and invoicing reconciled automatically
Reservo
AgendaPro
Dentalink
Encuadrado
Medilink
I-Med
Bsale
WhatsApp
Reference logos of tools commonly used in each industry in Chile. We work with whichever your company already has.
How we work
Our process
We start by understanding the business, not by picking tools.
01
Diagnose
Understand first, automate second.
- We map your processes step by step.
- We find where your information lives: ERP, CRM, inboxes, spreadsheets.
- We identify the real bottlenecks and what isn't worth automating.
02
Design and build
Tested before it ships.
- We prioritize the highest-impact work.
- We build, test against real data and explain every decision in plain language.
- Weekly progress. You see the work, not a report at the end.
03
Run and improve
Continuous development, not a one-off project.
- We ship to production with metrics and safeguards.
- We monitor, collect feedback and fix quickly.
- We adjust as your operation changes.
Return
Where the return is
01 Your team's hours
Answering, confirming, reminding and logging stops taking people. Those hours go back to the business.
02 Demand you're losing today
Answered instantly, 24/7, on the channel the customer already writes to.
03 Idle capacity
Open slots fill without spending a peso on marketing.
04 Data to decide with
Conversion and utilization in a single dashboard, for the first time.
Each point is sized against your real numbers in the first working session.
Terms
How we work
The work is yours
Code, configurations, workflows and knowledge base are yours. Platform accounts are opened in your name from day one.
Confidentiality
Your information is used for your project only. Never shared with third parties, never used to train models outside it.
No lock-in
Either side can end it with 30 days' notice. No contract holding you in.
About
Who's behind it
Mauricio Hernández
Founder
Mauricio Hernández holds a business and economics degree from Universidad de Chile.
He worked in financial consulting and brokerage before moving into automation.
Today he advises companies of every size — from small businesses to larger firms running old, disconnected systems — on automation, artificial intelligence and process development.
Contact
Let's talk.
Tell us which process is costing you the most.
Write to us and we'll come back with a concrete proposal.
mauricio@raund.aiPhone
Call us and we'll sort your questions on the spot.
+56 9 6595 1459Office
Book a visit and let's talk in person.
Av. Cerro El Plomo 5855, of. 1407, Las Condes, Santiago